Online treatment

Frequently asked questions

Can Virtuwell really diagnose me without seeing me in person?

Yes, and here's why: We ask the same questions you'd hear in a doctor's office or urgent care, but online. Many simple conditions are accurately diagnosed with a thorough medical interview and, in some cases, a picture, too. An online diagnosis isn't right for everything, of course, and we don't treat conditions that require a physical exam or lab test. If we can't treat you, there is no cost for your visit.

Do I need to make an appointment to meet with an online doctor?

No, unlike some services that require you to set an appointment time to chat online with a doctor, Virtuwell is an easy-to-use online interview that you can start at any time. Our board certified nurse practitioners review your answers, make a diagnosis and create your customized treatment plan.

How does Virtuwell work with my insurance?

Using Virtuwell costs $59 per visit. We'll collect your insurance during checkout and submit a claim on your behalf. We'll only charge your card for any remaining balance after we've heard back from your insurance.

What do I get with my treatment plan?

Treatment plans include your diagnosis and recommended medications, including prescriptions. You’ll pick up and pay for any prescriptions at your pharmacy, just like a typical clinic visit. We’ll also outline what you can expect while following your treatment plan and future prevention tips. Plus, any follow-up care related to the visit is always included, free of charge.

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