About Us


virtuwell is a 24/7 online clinic that reinvents the diagnosis and treatment experience for everyday illnesses. Through a refreshingly simple online and mobile platform, paired with best-in-class customer service, virtuwell is saving consumers, employers and health plans time and money. And those are just the things we can measure – customers also tell us we save them a lot of hassle.


It started with the idea that health care should be simple, convenient and affordable. How could we improve the convenience and accuracy of medical diagnosis and treatment services, while cutting the costs in half? No pressure there!

Kevin Palattao, a health care industry veteran and the son of a family physician, believed there was a way to create an experience that actually felt easy, could match the time constraints of modern families, and still provide personalized and safe care.

Palattao spearheaded the idea at HealthPartners, an integrated health care organization with a long history of firsts. In fact, the very founding of HealthPartners in 1957 was an innovation. HealthPartners was one of the nation's first consumer-governed health insurance and medical service organizations. It was a radical idea at the time, but it helped change the face of American health care for the better.

So this reinvention of care fit the culture of the organization. And physicians, medical professionals and other leaders across HealthPartners, including Palattao, fully supported the endeavor.

Enter the scene, Kris Johnson, another health information technology guru and daughter of a primary care physician. A team was assembled and the development and design, all informed by consumer research and input, began.

After almost two years of spirited development, virtuwell launched on October 25, 2010. When it was first introduced, virtuwell was available to residents living in Minnesota. Since then, this 24/7 online clinic has experienced steady growth and is available to individuals who live in, work in, or travel to multiple states across the county, with further expansion happening as you read this.

Our excellent legal team wants to make sure we explain that in some states (New York, Pennsylvania and Connecticut), the professional services you receive through virtuwell.com are provided by virtuwell Medical Services, P.C., with HealthPartners providing the back-office administrative support. In the other states, HealthPartners provides both the professional and administrative services. This doesn't affect the great care or the consistently outstanding experience you can expect.

And today virtuwell is still a way to do something good: To make people well in the most convenient way imaginable and at the lowest possible price.


At virtuwell.com friendly nurse practitioners, all Board-Certified experts, make a diagnosis, develop a treatment plan and send a prescription if needed. We treat more than 50 everyday conditions, like sinus infections, pink eye, acne, bladder infections and more. It's available any time, day or night, every day of the year.

While the technology is easy to use, convenient, and a creative response to rising cost trends, the real innovation of virtuwell is in the user experience. virtuwell was designed specifically for consumers and gives an empowering nod in the very first question, "So, what do you think you have?"

Through the online interview, virtuwell evaluates the answers against hundreds of safety protocols to make sure every customer is getting the highest standard of care and that the online venue is safe for their unique situation.

Answers are then submitted to virtuwell's board certified nurse practitioners who make the diagnosis and complete the treatment plan, including a prescription if needed. By using staffed nurse practitioners, virtuwell enhances both the experience and the affordability of the service.


A safe and simple experience is our top priority. Whether consumers are searching for urgent care, an online diagnosis, online doctors or just the security of knowing what to do next, they've welcomed this new way to experience care.

Hundreds of thousands of people have visited virtuwell.com and users proclaim the experience to be simple, approachable, and safe, with 98 percent saying they would recommend it to others.

And each customer’s happiness and health is important to us. We strive to bring the highest value to every visit. While no one can ever guarantee your health, if you’re not completely satisfied, for any reason, we’ll refund your money. That’s our virtuwell guarantee, just one part of our best-in-class approach.

So, go ahead and give virtuwell a try. We're ready for you, 24/7.

virtuwell for business: health plans and employers >
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